Privacy Policy

Last Updated: 15 July 2026

At Soulely Phoenix Coaching, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Data Controller

The Data Controller responsible for your personal data is:

Nikki
Soulely Phoenix Coaching
Email: soulelyphoenixcoaching@gmail.com

If any of your personal information changes, please let us know by emailing soulelyphoenixcoaching@gmail.com so we can keep your records accurate and up to date.

2. What Personal Data We Collect

We may collect, use and store the following categories of personal data:

Identity and Contact Data – including your name, email address, telephone number and any information you provide when contacting us.

Financial Data – including payment and transaction information where applicable.

Usage Data – information about how you use our website, products and services.

Marketing and Communications Data – your preferences for receiving marketing communications and your communication preferences.

3. How We Collect Your Data

We collect personal data when you:

Book coaching sessions or services.

Use our website.

Some information may also be collected automatically through cookies and website analytics.

4. How We Use Your Data

We use your personal data to:

Provide coaching services.

Respond to enquiries.

Process bookings and payments.

Manage our relationship with you.

Improve our website and services.

Send marketing communications where you have given your consent or where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, we process your personal data on one or more of the following legal bases:

Your consent.

Performance of a contract.

Compliance with legal obligations.

Our legitimate interests in operating and improving our business.

6. Marketing

You will only receive marketing communications if you have opted in or where we are legally permitted to contact you.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at soulelyphoenixcoaching@gmail.com.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure.

8. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and tax requirements.

9. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data.

Request correction of inaccurate or incomplete data.

Request deletion of your personal data where appropriate.

Request restriction of processing.

Object to processing in certain circumstances.

Request transfer of your personal data.

Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact soulelyphoenixcoaching@gmail.com.

10. Cookies

Our website may use cookies to improve your browsing experience and to understand how visitors use our website. You can manage your cookie preferences through your browser settings.

11. Complaints

If you have any concerns about how we use your personal data, please contact us first at soulelyphoenixcoaching@gmail.com so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Nikki
Soulely Phoenix Coaching
Email: soulelyphoenixcoaching@gmail.com